D.O. No. PMGK/PA/Misc. Dated 1st June, 2009
Dear Shri
Delivery in majority of the Project Arrow offices has touched 100, both in WEB and DET. Cuddapah HO and Tirupati HO are hovering around 95. SP, Cuddapah and SP, Tirupati were requested to touch 100 like others. In fact, major HOs like Vijayawada HO, Vizag HO are consistently maintaining 100 on WEB/DET all throughout. We need to learn the best practices of Vijayawada HO/Vizag HO. Divisional Superintendents may like to interact with the Divisional Superintendents of Vijayawada and Vizag. Best management practice is to learn good practices, wherever they are followed and discard inefficient processes .All Divisional Superintendents are requested to adopt this approach to make themselves the shining stars in the beautiful sky. To improve delivery it was advised to
a) Undertake second delivery with one or two Postmen/GDSMD. OTA if required let it be paid.
b) Using SMS for undelivered articles.
c) Handing over blank authorized letters to regular customers in advance.
d) Inquiring about wrong address to be discarded.
e) Beat change of letters need not be resorted to.
f) If address is incorrect, letter has to be returned to the sender.
g) Postman should carry at least 20 intimation slips with them, on any given time.
h) PoMoTo board to be updated regularly in all Project Arrow Offices. Data to be prepared in EXCEL Sheet. Daily data to be transferred to RO on the subsequent day using Google Docs.
ii) The data transfer to RO will be analyzed at RO by ASP [PA]. Postmen who get “A” grade all through out the month will be given the title “VICTOR”. In case more than one Postman gets “A” grade, then the previous month’s performance in backward sequence will be taken to determine the “VICTOR” [విజేత]. Postman who is awarded “VICTOR” title the maximum number of times in a year will be given title “KING OF DELIVERY” [బట్వాడా రాజు]. If a Postman repeats this feat in two consequent years, he will be titled as “EMPORER OF DELIVERY” [బట్వాడా రాజాధి రాజు].
iii) Every month the photo of the VICTOR, full size i.e., 2/6 feet shall be displayed in the delivery hall at a vantage position. The photo will be prepared using flexi sheet with a wooden frame. The photo shall be preserved for use whenever the postman performs during the year. Above the photo it will be written in golden letters on the back ground i.e, wall/plank etc., “Victor of Month [మాస విజేత ], సర్వ శ్రీ …………………………” . The name of the postman shall be displayed using flexi board alphabets of golden colour, which can be fixed as per requirement.
iv) Similarly, when it comes for the year, a certificate would be issued to the King of Delivery, totally written in golden letters besides displaying his photo for the entire year in the delivery hall. A function will also be organized to commemorate the event. Customers will be invited for this function in a large scale. It shall be a mega event in the district. The undersigned shall compulsorily attend all such functions wherever they are held any time of the year, even if required by canceling all other engagements.
v) Divisional superintendents should train the postmen by conducting interactive session, once in two months. Particularly they should encourage Postmen to take to computerization and BD. Minutes of the meeting to be sent to the undersigned for information and disseminating good practices to other divisions. I would be keen to see the photos of postmen in the delivery hall. From June 09 I would like to be on the move to relish the sight of achieving postmen. Incidentally, he can be a regular Postman/GDS / or even a contingent substitute. Merit does not distinguish levels. Performance is the criteria.
vi) When I was at Proddatur, I have advised SP Proddatur to do this. Feedback is yet to be received.
vii) I request that Divisional Superintendents to act homogeneously and with all the commitment it requires. The steps stated are positive hooks guiding us towards achieving 100% delivery.
viii) In Project Arrow, all of you have done well and brought laurels to yourself, your staff and your region. This is an undeniable fact. While cherishing it, let us continue this good work by putting into practice, suggestions scribed in this signorma.
ix) If you have any ideas on this, please do not hesitate to write to us.
Wishing you success,
Yours sincerely,
sd/-
[B.V.SUDHAKUR]
To
Shri [ TO ALL DIVISIONAL HEADS]
Sr. /Superintendent of Post offices,
_______________________Division.
Copy to:
1) DPS, Kurnool.
2) AD [N] / AD [S], RO, Kurnool.
3) ASP [PA], RO, Kurnool. He is requested to ensure implementation by getting data and photos every month.
[B.V.SUDHAKUR]
[Original letter released on 01.6.2009]
Dear Shri
Delivery in majority of the Project Arrow offices has touched 100, both in WEB and DET. Cuddapah HO and Tirupati HO are hovering around 95. SP, Cuddapah and SP, Tirupati were requested to touch 100 like others. In fact, major HOs like Vijayawada HO, Vizag HO are consistently maintaining 100 on WEB/DET all throughout. We need to learn the best practices of Vijayawada HO/Vizag HO. Divisional Superintendents may like to interact with the Divisional Superintendents of Vijayawada and Vizag. Best management practice is to learn good practices, wherever they are followed and discard inefficient processes .All Divisional Superintendents are requested to adopt this approach to make themselves the shining stars in the beautiful sky. To improve delivery it was advised to
a) Undertake second delivery with one or two Postmen/GDSMD. OTA if required let it be paid.
b) Using SMS for undelivered articles.
c) Handing over blank authorized letters to regular customers in advance.
d) Inquiring about wrong address to be discarded.
e) Beat change of letters need not be resorted to.
f) If address is incorrect, letter has to be returned to the sender.
g) Postman should carry at least 20 intimation slips with them, on any given time.
h) PoMoTo board to be updated regularly in all Project Arrow Offices. Data to be prepared in EXCEL Sheet. Daily data to be transferred to RO on the subsequent day using Google Docs.
ii) The data transfer to RO will be analyzed at RO by ASP [PA]. Postmen who get “A” grade all through out the month will be given the title “VICTOR”. In case more than one Postman gets “A” grade, then the previous month’s performance in backward sequence will be taken to determine the “VICTOR” [విజేత]. Postman who is awarded “VICTOR” title the maximum number of times in a year will be given title “KING OF DELIVERY” [బట్వాడా రాజు]. If a Postman repeats this feat in two consequent years, he will be titled as “EMPORER OF DELIVERY” [బట్వాడా రాజాధి రాజు].
iii) Every month the photo of the VICTOR, full size i.e., 2/6 feet shall be displayed in the delivery hall at a vantage position. The photo will be prepared using flexi sheet with a wooden frame. The photo shall be preserved for use whenever the postman performs during the year. Above the photo it will be written in golden letters on the back ground i.e, wall/plank etc., “Victor of Month [మాస విజేత ], సర్వ శ్రీ …………………………” . The name of the postman shall be displayed using flexi board alphabets of golden colour, which can be fixed as per requirement.
iv) Similarly, when it comes for the year, a certificate would be issued to the King of Delivery, totally written in golden letters besides displaying his photo for the entire year in the delivery hall. A function will also be organized to commemorate the event. Customers will be invited for this function in a large scale. It shall be a mega event in the district. The undersigned shall compulsorily attend all such functions wherever they are held any time of the year, even if required by canceling all other engagements.
v) Divisional superintendents should train the postmen by conducting interactive session, once in two months. Particularly they should encourage Postmen to take to computerization and BD. Minutes of the meeting to be sent to the undersigned for information and disseminating good practices to other divisions. I would be keen to see the photos of postmen in the delivery hall. From June 09 I would like to be on the move to relish the sight of achieving postmen. Incidentally, he can be a regular Postman/GDS / or even a contingent substitute. Merit does not distinguish levels. Performance is the criteria.
vi) When I was at Proddatur, I have advised SP Proddatur to do this. Feedback is yet to be received.
vii) I request that Divisional Superintendents to act homogeneously and with all the commitment it requires. The steps stated are positive hooks guiding us towards achieving 100% delivery.
viii) In Project Arrow, all of you have done well and brought laurels to yourself, your staff and your region. This is an undeniable fact. While cherishing it, let us continue this good work by putting into practice, suggestions scribed in this signorma.
ix) If you have any ideas on this, please do not hesitate to write to us.
Wishing you success,
Yours sincerely,
sd/-
[B.V.SUDHAKUR]
To
Shri [ TO ALL DIVISIONAL HEADS]
Sr. /Superintendent of Post offices,
_______________________Division.
Copy to:
1) DPS, Kurnool.
2) AD [N] / AD [S], RO, Kurnool.
3) ASP [PA], RO, Kurnool. He is requested to ensure implementation by getting data and photos every month.
[B.V.SUDHAKUR]
[Original letter released on 01.6.2009]
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